In the age of digital marketing dominance, the traditional method of direct mail marketing in Canada continues to play a significant role in reaching consumers effectively. Mailing services involve sending physical mail pieces, such as direct mail postcards, self-mailers, brochures, catalogues, etc. directly to targeted individuals or businesses. While this industry is often associated with concerns about environmental sustainability and waste, the direct mail marketing Canada industry has taken steps to address these issues and embrace social responsibility. In this blog, we will explore how the direct mail marketing industry in Canada has evolved to minimize its environmental impact and contribute positively to society.
I. Environmental Sustainability Initiatives
A. Sustainable Materials and Printing Techniques
1. Recyclable and Biodegradable Materials
In the direct mail marketing Canada industry, there has been a significant shift towards using sustainable materials that are recyclable and biodegradable. This change is driven by the industry's commitment to reducing waste and environmental impact. Instead of using materials that contribute to landfill waste, such as non-recyclable plastics, companies now opt for eco-friendly alternatives.
Recyclable materials like paper and cardboard are widely used in direct mail marketing. These materials can be easily recycled, reducing the strain on natural resources and energy consumption. Additionally, biodegradable materials, such as compostable envelopes and packaging, are gaining popularity. These materials break down naturally without harming the environment, further emphasizing the industry's commitment to sustainability.
2. Vegetable-based Inks
Traditional printing inks often contain petroleum-based solvents and chemicals that are harmful to the environment. In response, the mailing services industry in Canada has embraced vegetable-based inks as a more sustainable alternative. These inks are derived from renewable resources, such as soybeans or corn, and have lower levels of volatile organic compounds (VOCs).
Vegetable-based inks offer several benefits. First, they reduce air pollution since they emit fewer VOCs during the printing process. Secondly, they are easier to remove during recycling, leading to cleaner and more efficient recycling streams. Additionally, vegetable-based inks can produce vibrant and high-quality prints, meeting the industry's aesthetic standards while minimizing environmental impact.
3. FSC-Certified Paper
Forest Stewardship Council® (FSC®) certification has become an essential factor in the selection of paper used in direct mail marketing Canada campaigns. The FSC® certification ensures that the paper used comes from responsibly managed forests, where environmental, social, and economic aspects are taken into consideration.
By using FSC® certified paper, the direct mail marketing Canada industry supports sustainable forestry practices, biodiversity conservation, and the rights of indigenous communities. The FSC® certified paper promotes responsible sourcing and reduces deforestation, as it is derived from well-managed forests or recycled materials. This certification assures consumers that the paper used in direct mail printing and direct mail services is sourced ethically and does not contribute to illegal logging or habitat destruction. Torpedo Marketing Inc. is proud to announce that we are FSC® certified.
The direct mail services industry in Canada recognizes that sustainable materials and printing techniques are crucial for addressing environmental concerns. By opting for recyclable and biodegradable materials, vegetable-based inks, and FSC® certified paper, the industry aims to minimize waste, reduce pollution, and promote responsible resource management.
These sustainable choices not only align with the industry's social responsibility goals but also contribute to a positive brand image. Consumers are increasingly conscious of environmental issues and are more likely to respond positively to marketing materials that are produced using sustainable practices. The adoption of eco-friendly materials and printing techniques in direct mail marketing demonstrates the industry's commitment to long-term sustainability and its efforts to meet the evolving expectations of environmentally conscious consumers.
By continually exploring and implementing innovative solutions, the direct mail marketing industry in Canada can continue to improve its environmental footprint while delivering effective and engaging marketing campaigns through direct mail.
B. Data-Driven Targeting
1. Reduced Overprinting
One of the key advancements in the mailing services industry in Canada is the adoption of data-driven targeting strategies. By leveraging data analytics and customer insights, companies are reducing overprinting, thereby minimizing waste and optimizing marketing budgets.
Overprinting refers to the production of excessive mail pieces that may not reach the intended recipients or fail to generate desired responses. This leads to unnecessary environmental impact and financial losses. However, with the availability of robust data analytics tools, mailing businesses can now analyze customer demographics, preferences, and purchase history to tailor their direct mail campaigns more accurately.
By using data to understand the target audience better, companies can determine the optimal number of mail pieces required, ensuring that they reach the right people without excessive waste. This data-driven approach not only reduces environmental impact but also increases the efficiency and effectiveness of direct mail marketing Canada campaigns.
2. Audience Segmentation
Audience segmentation is a key component of data-driven targeting in direct mail marketing. Instead of sending generic mail pieces to a broad audience, companies now focus on dividing their target market into smaller, more specific segments based on various criteria, such as demographics, behaviour, and purchasing patterns.
Segmentation allows businesses to personalize their direct mail content and offers, resulting in higher engagement and response rates. By tailoring messages to the specific needs and interests of each segment, companies can create more relevant and compelling mailing campaigns.
For example, a clothing retailer may segment their audience into different groups based on factors such as age, gender, and style preferences. This enables them to send targeted mail pieces featuring relevant products, discounts, and personalized recommendations to each segment. By doing so, the retailer increases the likelihood of generating interest and driving conversions.
3. Opt-In and Opt-Out Options
In today's digital age, consumer privacy and consent are paramount. The direct mail marketing industry in Canada recognizes the importance of providing individuals with control over the marketing communications they receive. To address this, opt-in and opt-out options are implemented in direct mail campaigns, allowing recipients to choose whether they want to receive future mailings.
Opt-in refers to the process of obtaining explicit consent from recipients before sending them direct mail. Companies often include opt-in checkboxes on their websites, order forms, or during customer interactions, ensuring that individuals actively choose to receive mailings.
On the other hand, opt-out options enable recipients to unsubscribe or stop receiving direct mailers. Companies provide clear instructions on how individuals can opt out, typically including contact information or website links to facilitate the process.
By offering opt-in and opt-out options, the direct mail marketing industry respects individual preferences and privacy rights. This practice helps build trust and enhances the overall customer experience. Additionally, it ensures that direct mail campaigns are targeted to individuals who have expressed interest, increasing the likelihood of positive responses and reducing the potential for wasted mailings.
In conclusion, data-driven targeting strategies have transformed the direct mail marketing industry in Canada. By reducing overprinting, implementing audience segmentation, and offering opt-in and opt-out options, companies can maximize the effectiveness of their campaigns while minimizing waste and respecting consumer preferences. Embracing data-driven approaches not only enhances the industry's social and environmental responsibilities but also enables businesses to deliver more personalized and relevant direct mail experiences to their target audience.
C. Waste Reduction and Recycling Programs
1. Return Mail Programs
The direct mail marketing industry in Canada has implemented various waste reduction and recycling programs to address environmental concerns. One such program is the introduction of return mail options. Return mail programs allow recipients to return unwanted or undeliverable mail pieces to the sender.
Return mail programs serve multiple purposes. Firstly, they help companies reduce waste by eliminating the need to print and send additional mailings to recipients who are uninterested or unable to receive them. Secondly, these programs provide valuable feedback to businesses, allowing them to update their mailing lists and improve their targeting strategies. By collecting data on returned mail, companies can refine their mailing databases and ensure that future campaigns reach the most relevant recipients.
2. Shredding and Recycling Services
To further minimize waste and environmental impact, the mailing services industry in Canada has incorporated shredding and recycling services into its operations. Many companies offer secure shredding services, which allow recipients to safely dispose of sensitive or unwanted direct mail materials.
Shredding services ensure that personal information and confidential data are securely destroyed, protecting individuals' privacy. The shredded materials are then sent for recycling, where they are transformed into new paper products. By recycling the shredded materials, the industry contributes to the circular economy and reduces the need for virgin materials.
By offering shredding and recycling services, the direct mail marketing industry encourages responsible disposal practices and promotes a sustainable approach to handling direct mail materials.
3. Composting and Energy Recovery
In addition to recycling paper materials, the direct mail marketing industry in Canada has explored innovative waste management methods like composting and energy recovery. Composting involves the decomposition of organic materials, such as paper and cardboard, to create nutrient-rich compost for soil enrichment.
Direct mail materials that are not suitable for recycling, such as glossy paper or laminated materials, can be diverted from the landfill and processed through composting facilities. Composting reduces waste volume and methane emissions, offering an eco-friendly solution for disposing of certain direct mail components.
Energy recovery is another waste management approach utilized by the industry. Direct mail materials that cannot be composted or recycled may be processed at energy recovery facilities, where they are incinerated to generate electricity or heat. This approach minimizes landfill waste and utilizes the energy content of the materials, contributing to a more sustainable waste management system.
By embracing composting and energy recovery methods, the direct mail marketing industry in Canada demonstrates its commitment to finding alternative solutions to traditional waste disposal practices and reducing its environmental footprint.
Overall, the direct mail marketing industry in Canada has made significant strides in addressing waste reduction and implementing recycling programs. Return mail options, shredding and recycling services, composting, and energy recovery initiatives all contribute to minimizing the environmental impact of direct mail campaigns.
By adopting these programs, the industry not only reduces waste and conserves resources but also demonstrates a commitment to environmental sustainability and social responsibility. These initiatives align with the industry's goal of promoting sustainable practices while continuing to effectively reach target audiences through direct mail marketing.
As the industry continues to evolve, ongoing efforts to identify and implement innovative waste reduction and recycling solutions will be crucial. By staying at the forefront of sustainable practices, the mailing services industry in Canada can set an example for other sectors and inspire a more environmentally conscious approach to marketing and business operations.
II. Responsible Mailing Practices
A. Consumer Privacy and Security
1. Compliance with Privacy Laws
Consumer privacy is of utmost importance in the direct mail marketing industry in Canada. Companies are required to adhere to privacy laws and regulations to ensure the protection of personal information. These laws include the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation, such as the Personal Information Protection Act (PIPA) in British Columbia and Alberta.
Compliance with privacy laws means that companies must obtain consent from individuals before collecting and using their personal information for direct mail marketing purposes. They must provide clear and transparent information about the types of data collected, how it will be used, and with whom it may be shared. This ensures that consumers have control over their personal information and understand how it will be utilized.
By complying with privacy laws, the direct mail marketing industry in Canada respects consumer rights, builds trust, and demonstrates its commitment to protecting sensitive information.
2. Secure Data Handling and Storage
To safeguard consumer privacy, the industry employs robust measures for secure data handling and storage. Companies invest in secure technologies and infrastructure to protect personal information from unauthorized access, loss, or misuse.
Direct mail marketing companies in Canada employ encryption, firewalls, and secure servers to protect data during transmission and storage. They implement strict access controls and authentication protocols to ensure that only authorized personnel can access sensitive information. Additionally, regular data backups and disaster recovery plans are in place to mitigate the risk of data loss.
By adopting stringent data security practices, the industry ensures that personal information remains confidential and protected throughout the direct mail marketing process.
3. Opt-Out and Do-Not-Mail Lists
Respecting consumer preferences is a vital aspect of consumer privacy in the direct mail marketing industry in Canada. To address this, companies provide opt-out and do-not-mail options, allowing individuals to choose whether they want to receive direct mail communications.
Opt-out options enable recipients to unsubscribe or remove themselves from mailing lists. Direct mail marketing companies include clear instructions on how individuals can opt-out, typically providing contact information or website links for easy opt-out requests. By honouring opt-out requests promptly, companies demonstrate their commitment to consumer choice and privacy.
Additionally, do-not-mail lists provide individuals with a centralized platform to register their preference to not receive unsolicited direct mail. These lists are often managed by industry associations or government agencies, allowing consumers to opt-out from receiving direct mail from multiple companies simultaneously.
By providing opt-out and do-not-mail options, the industry respects individual privacy choices and enables consumers to have control over the direct mail communications they receive.
In conclusion, consumer privacy and security are fundamental principles in the direct mail marketing industry in Canada. Through compliance with privacy laws, secure data handling and storage practices, and the provision of opt-out and do-not-mail options, the industry upholds consumer rights and fosters trust. By prioritizing consumer privacy, the mailing services industry ensures that individuals' personal information is protected and that they have control over their direct mail preferences.
B. Ethical Marketing Strategies
1. Honesty and Transparency
Ethical marketing strategies are paramount in the direct mail marketing industry in Canada. Companies prioritize honesty and transparency in their communications with recipients. This means providing accurate and truthful information about products, services, and promotions.
Direct mail marketing materials clearly state the purpose of the communication, including the sender's identity and contact information. Companies avoid misleading or deceptive statements that could confuse or misinform recipients. They provide clear explanations of any terms and conditions associated with offers or promotions, ensuring transparency in their marketing messages.
By prioritizing honesty and transparency, the industry aims to build trust with recipients and establish long-term relationships based on integrity and reliability.
2. Truthful and Clear Communication
Direct mail marketing campaigns in Canada focus on delivering truthful and clear communication to recipients. Marketing materials are designed to be informative and concise, conveying the intended message effectively.
Companies avoid making exaggerated claims or promises that cannot be fulfilled. Instead, they focus on highlighting the genuine benefits and features of their products or services. Clear and concise language is used to ensure that recipients understand the message without confusion.
Furthermore, direct mail marketing Canada materials include accurate and up-to-date information, such as pricing, availability, and contact details. This enables recipients to make informed decisions and easily reach out to the company for further inquiries or purchases.
By maintaining truthful and clear communication, the direct mail marketing industry in Canada promotes ethical practices and cultivates a positive perception of the industry among recipients.
3. Avoidance of Deceptive Tactics
Direct mail marketing companies in Canada actively avoid deceptive tactics in their campaigns. They steer clear of practices that may mislead or manipulate recipients for their own gain.
Deceptive tactics, such as false urgency or exaggerated claims, are not employed in the industry. Instead, companies focus on delivering genuine value and relevant information to recipients. They do not engage in deceptive pricing strategies or misleading representations of their products or services.
Moreover, companies adhere to advertising and marketing guidelines set by regulatory bodies, such as the Competition Bureau of Canada. They ensure that their direct mail marketing materials comply with advertising standards and avoid any practices that could be considered unfair, misleading, or deceptive.
By avoiding deceptive tactics, the mailing services industry in Canada builds credibility and maintains the trust of recipients. This commitment to ethical marketing practices sets a higher standard for the industry and ensures that recipients can rely on the information presented in direct mail materials.
In conclusion, ethical marketing strategies are at the core of the direct mail marketing industry in Canada. Through honesty and transparency, truthful and clear communication, and the avoidance of deceptive tactics, companies strive to maintain ethical standards and establish trust with recipients. By adhering to ethical practices, the industry promotes integrity, reliability, and responsible marketing, contributing to a positive perception of direct mail marketing among recipients.
C. Contribution to the Local Economy
1. Job Creation and Employment
The direct mail marketing industry in Canada plays a significant role in job creation and employment opportunities. The industry requires a diverse range of skilled professionals to carry out various tasks related to direct mail marketing campaigns.
From graphic designers and copywriters to data analysts and customer service representatives, direct mail marketing companies employ individuals with a wide range of expertise. These positions provide employment opportunities for individuals across different skill levels and contribute to the local economy by creating jobs.
Moreover, the industry also supports indirect employment opportunities. Local printing companies, suppliers of mailing materials, and logistics services are often engaged by mailing service companies. These partnerships create additional job opportunities in the printing and logistics sectors, contributing to the overall growth of the local economy.
2. Supporting Local Suppliers and Printers
Direct mail marketing in Canada relies on local suppliers and printers for the production of marketing materials. By supporting these local businesses, the industry contributes to the growth and sustainability of the local economy.
Mailing service companies often source printing services, envelopes, paper, and other materials from local suppliers. This support helps these businesses thrive and generate revenue, further stimulating economic activity within the community.
By choosing local suppliers and printers, the industry not only promotes local businesses but also reduces transportation distances, minimizing its carbon footprint and supporting environmental sustainability.
3. Economic Impact Studies
To assess the economic contribution of the mailing service industry in Canada, economic impact studies are conducted. These studies analyze the industry's influence on various aspects of the economy, including job creation, revenue generation, and overall economic growth.
Economic impact studies provide insights into the direct and indirect effects of the industry on the local economy. They analyze factors such as revenue generation, tax contributions, and multiplier effects. These studies help policymakers, industry associations, and businesses understand the industry's economic significance and plan for its future growth and development.
By conducting economic impact studies, the direct mail marketing industry in Canada can showcase its positive contributions to the local economy, providing valuable data and insights to support evidence-based decision-making.
In conclusion, the direct mail marketing Canada industry makes significant contributions to the local economy. Through job creation and employment opportunities, the industry provides valuable work opportunities for individuals across various skill levels. The industry also supports local suppliers and printers, stimulating economic activity and growth within the community. Economic impact studies further emphasize the industry's positive influence on the local economy by providing valuable data on its revenue generation and economic contributions. Overall, the direct mail marketing industry in Canada plays a vital role in fostering economic development and sustainability at the local level.
III. Social Contributions and Community Engagement
A. Partnerships with Non-Profit Organizations
1. Fundraising and Awareness Campaigns
Mailing services in Canada often form partnerships with non-profit organizations to support fundraising and raise awareness for social causes. These partnerships allow non-profits to leverage the power of direct mail to reach a wider audience and engage potential donors.
Direct mail marketing companies work closely with non-profit organizations to design and implement effective fundraising campaigns. These campaigns may include personalized lettermails, brochures, and donation envelopes sent to targeted individuals who have shown an interest in similar causes. By utilizing direct mail, non-profits can share their mission, stories of impact, and specific donation appeals directly with potential donors.
Fundraising campaigns through direct mail have proven to be extremely successful, as they offer a tangible and personal connection between the non-profit and the donor. Direct mail allows non-profits to make an emotional appeal, driving engagement and encouraging individuals to contribute financially to their cause.
2. Cause-Related Marketing Initiatives
Direct mail marketing in Canada also engages in cause-related marketing initiatives by partnering with non-profit organizations. Cause-related marketing involves aligning a company's products or services with a social cause to promote both the cause and the brand.
Through cause-related marketing, mailing service companies demonstrate their commitment to social responsibility while raising awareness and support for non-profit organizations. For example, a company may pledge to donate a portion of its sales to a specific non-profit organization for every purchase made through a direct mail campaign.
By collaborating with non-profit organizations, direct mail marketing companies can leverage their reach and influence to create a positive impact in society. Cause-related marketing initiatives allow them to connect with consumers who value corporate social responsibility and are more likely to support brands that align with their social values.
3. Volunteer Opportunities
Partnerships between direct mail marketing companies and non-profit organizations in Canada also extend beyond financial contributions. These partnerships often provide opportunities for employees and stakeholders to engage in volunteer activities and give back to the community.
Direct mail marketing companies may organize volunteer events, such as packaging and distributing materials for non-profit campaigns, participating in community clean-up initiatives, or supporting local events organized by non-profit organizations. These volunteer opportunities foster a sense of social responsibility among employees and strengthen the bond between the company and the community.
By actively participating in volunteer opportunities, direct mail marketing Canada companies demonstrate their commitment to making a positive difference and contributing to the well-being of local communities.
In conclusion, partnerships between mailing service companies and non-profit organizations in Canada play a vital role in fundraising, raising awareness, and promoting social causes. Through fundraising and awareness campaigns, cause-related marketing initiatives, and volunteer opportunities, the industry actively supports non-profit organizations and their missions. These partnerships enable non-profits to extend their reach and engage potential donors, while direct mail marketing companies demonstrate their commitment to social responsibility and community engagement. Together, they create a powerful collaboration that drives positive change and contributes to the betterment of society.
B. Support for Local Initiatives
1. Sponsorship of Community Events
Direct mail marketing companies in Canada actively support local initiatives by sponsoring community events. These events may range from festivals and cultural celebrations to sports tournaments and charitable fundraisers. By sponsoring such events, direct mail marketing companies demonstrate their commitment to the local community and contribute to the success of these initiatives.
Sponsorship provides financial support to organizers, helping them cover costs associated with venue rentals, promotional materials, and participant fees. In return, direct mail marketing companies receive brand exposure through event signage, promotional materials, and public acknowledgment. This exposure allows companies to increase brand visibility, reach a wider audience, and foster positive community relationships.
By sponsoring community events, direct mail marketing companies not only support local initiatives but also enhance their reputation as active and responsible corporate citizens.
2. Donations to Local Charities
Another way in which the direct mail marketing industry in Canada supports local initiatives is through donations to local charities. Companies allocate a portion of their resources to support organizations that address social issues and provide vital services within the community.
Donations may be in the form of monetary contributions, in-kind donations, or volunteer time. Direct mail marketing companies often engage their employees in the decision-making process, encouraging them to nominate and support local charities that align with their values and interests.
By donating to local charities, the industry contributes to the well-being of the community and helps address critical social challenges. These donations support various causes, such as healthcare, education, poverty alleviation, and environmental conservation.
3. Collaboration with Schools and Educational Institutions
Direct mail marketing companies in Canada recognize the importance of supporting education and collaborating with schools and educational institutions. They actively engage in partnerships that promote learning, skill development, and career opportunities for students.
Collaboration may take the form of internship programs, guest lectures, workshops, or mentorship initiatives. Direct mail marketing companies provide students with valuable insights into the industry, real-world experiences, and the opportunity to develop skills relevant to their future careers.
Additionally, direct mail marketing companies often sponsor educational programs or donate materials to schools and educational institutions. This support enhances educational resources and opportunities for students, contributing to their academic and personal development.
By collaborating with schools and educational institutions, the direct mail marketing industry invests in the future workforce and demonstrates its commitment to education and skill-building within the community.
In conclusion, direct mail marketing companies in Canada actively support local initiatives through sponsorship of community events, donations to local charities, and collaboration with schools and educational institutions. These initiatives not only contribute to the success of local events and organizations but also enhance the industry's reputation as a responsible corporate citizen. By investing in the community and fostering positive relationships, the direct mail marketing industry demonstrates its commitment to social responsibility and helps build stronger and more vibrant communities.
C. Corporate Social Responsibility Programs
1. Employee Volunteer Programs
Direct mail marketing Canada companies recognize the importance of employee engagement and involvement in corporate social responsibility (CSR) initiatives. They often implement employee volunteer programs to encourage their staff to give back to the community and support local causes.
Employee volunteer programs provide opportunities for employees to dedicate their time and skills to community service. Companies may organize volunteer events, such as participating in environmental clean-ups, supporting food drives, or assisting in local charitable projects. These programs not only contribute to the well-being of the community but also foster team building, employee morale, and a sense of purpose among staff members.
By actively engaging employees in volunteer programs, the mailing services industry in Canada promotes a culture of social responsibility and strengthens its connection with the community.
2. Green Initiatives within the Company
Direct mail marketing Canada companies understand the environmental impact associated with their operations. To mitigate this impact, many mailing service companies implement green initiatives within their own practices and processes.
These initiatives may include adopting energy-efficient technologies, reducing paper waste through digital optimization, and implementing recycling programs for office materials. Companies may also encourage employees to embrace eco-friendly practices, such as minimizing paper usage and adopting sustainable commuting options.
By incorporating green initiatives, the direct mail marketing industry in Canada reduces its carbon footprint and demonstrates its commitment to environmental sustainability. These efforts align with the industry's social responsibility goals and contribute to a more sustainable future.
3. Corporate Giving and Philanthropy
Direct mail marketing companies in Canada engage in corporate giving and philanthropy by supporting charitable organizations and initiatives through financial contributions. They allocate a portion of their resources to provide financial support to non-profit organizations, community projects, and initiatives that address pressing social issues.
Corporate giving and philanthropy initiatives may include making monetary donations, supporting fundraising campaigns, or establishing long-term partnerships with non-profit organizations. By investing in charitable causes, the industry supports social programs that benefit the community and make a positive impact on people's lives.
Additionally, direct mail marketing companies may establish their own philanthropic foundations or initiatives to streamline and formalize their giving efforts. These initiatives allow companies to focus their resources on specific causes that align with their values and business objectives.
By engaging in corporate giving and philanthropy, the direct mail marketing industry in Canada demonstrates its commitment to making a difference beyond its core business operations. These initiatives contribute to the well-being of the community, address social issues, and create a positive social impact.
In conclusion, the direct mail marketing industry in Canada embraces corporate social responsibility through employee volunteer programs, green initiatives within the company, and corporate giving and philanthropy. By engaging employees in volunteer programs, implementing green practices, and supporting charitable causes, the industry contributes to the well-being of the community, fosters a positive company culture, and addresses environmental and social challenges. These efforts demonstrate the industry's commitment to social responsibility and contribute to a more sustainable and inclusive society.
The direct mail marketing industry in Canada has undergone significant changes to address social responsibility concerns. By adopting sustainable materials and printing techniques, implementing responsible mailing practices, and actively engaging with local communities, this industry has managed to minimize its environmental impact and contribute positively to society. Through initiatives focused on environmental sustainability, consumer privacy and security, and community engagement, the mailing services industry has shown its commitment to balancing business goals with social and ethical responsibilities. As technology continues to advance, the direct mail marketing industry will need to stay adaptable and innovative to ensure its continued success while upholding social responsibility standards.
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